Refunds and Returns
We want you to be happy with your order. If an item arrives damaged, incorrect, defective or otherwise not as described, please email info@thegreekolive.co.za within 7 days of delivery.
Please include your order number, a description of the problem and clear photographs where possible. Keep the product and its packaging until we have responded, as we may need further information.
Food products
For food-safety reasons, we cannot accept a change-of-mind return of opened products or products that have not been stored correctly. This does not affect your rights if a product is defective, unsafe, damaged, incorrect or not as described.
How we resolve a problem
Once we have reviewed the issue, we will arrange an appropriate replacement, store credit or refund. Where a return is required, please wait for our instructions before sending anything back.
Approved refunds are made to the original payment method. Bank and payment-provider processing times may vary.
Contact us
For assistance with a return or refund, email info@thegreekolive.co.za.
